Reduce the pressure on your service desk with self-service
Self-sufficient customers are happy customers
Taking calls and updating customers: an important job for every service desk. But a time-consuming job too. Wouldn’t it be great if your customers were more self-sufficient? TOPdesk’s Self-Service Portal is a knowledge base, web shop and customer portal – all in one. It helps your customers quickly find the information they need, and minimizes their frustration. But above all: it reduces the repetitive calls to your service desk, giving you time to focus on more pressing matters.
Increase your availability and transparency
Is your IT staff always at their desks, waiting to take calls? If not, this isn't a problem thanks to the Self-Service Portal. Customers can register their own incidents whenever they run into a problem, no operator required. And thanks to quick links on the portal's homepage, customers can track their incidents in one click.
One-stop shop for all your customers’ needs
Customers using the Self-Service Portal can see immediately what’s on offer. Whether customers want to register an incident, reserve a room, register a visitor or request a service: big, clear buttons guide them to the information they need. Thanks to permissions you can determine exactly what each individual user can see and do, making it easy to deliver personalized service.
Build your own customer portal
TOPdesk features a toolbox to create your own portal. You can publish forms, services, knowledge items, news items and more to your portal – and even determine the order thanks to the handy drag-and-drop functionality. Moreover, the easy search functionality lets users find all the information they need.
Don’t like the TOPdesk colours? No problem. The Self-Service Portal is fully customizable, helping you create a simple, familiar interface for your customers. The WYSIWYG editor helps you adjust your portal’s look and feel to match your corporate identity – no coding required. Easily change colours, add images and logos, and include descriptions.
Show your service desk's value
Do your customers know what you can do for them? TOPdesk’s Self-Service Portal is an easy way to display your IT department's services and products. You can add an image and description, helping customers understand exactly what they’re requesting. What’s more, you can create custom forms for all your services, ensuring your customers give you exactly the information you need.
Share valuable information
Now your customers can register their own questions. But did you know they can answer them too? TOPdesk's Knowledge Base makes it easy to share important information. From FAQs to manuals, you can empower your users to help themselves – freeing up even more time for your operators.