Comprehensive overviews of all your equipment
One CMDB. Full control.
Knowledge is power, but it’s also the key to efficiency. TOPdesk’s CMDB lets you register and keep track of everything your supporting departments need: object types, software licences, suppliers, financial information and more. Having one clear overview not only saves time – it also lets you quickly spot potential problems with your configuration items.
Clear graphical overviews
Can’t see the wood for the trees? The attractive graphical overviews make even the most complex configurations a piece of cake. Operators can see at a glance who is using which computer, which software is installed, and the workstation where it is set up. What’s more, impact analysis is made easy thanks to visualized links between servers and network components.
Pinpoint problems with ease
All processes in TOPdesk are connected, granting you unprecedented insight into your IT infrastructure. These integrations make it easy to see which items cause the most calls, find out which operational tasks were performed in the server park, see the most frequently asked questions for specific software, and much more.
Licence management made easy
Keeping track of all your software licences is a breeze with Asset Management. Maintain an overview of all current licences – as soon as you assign an application to a user or group. The module also sends notifications when the number of licences for a specific application drop below a predetermined level, and keeps you up to date on when licences are due to expire. Never find yourself scrambling to renew again.